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Returns & Exchanges

GENERAL INFO

We offer FREE Returns and Exchanges on US Orders!

We will accept items purchased from Rithem Life Sciences; www.rithemls.com only within our specified return window of 7 days from purchase. Merchandise must be in its original condition and free of any damages to qualify for a refund.

We do carefully watch return patterns for potential abuse and over-returning by individual customers, so we reserve the right to refuse return service when we deem necessary.

If an item arrives damaged, you have 48 hours to reach out to our customer support team about the issue. If you do not reach out in that time frame and the item is returned damaged, we will not be able to issue you a refund for the item.

Please reach out to sales@rithemls.com to request a return. 

HOW CAN I CHANGE OR CANCEL MY ORDER?

Once an order is placed, we’re unable to make any changes. You can request to cancel your order, so that you can place a new order with the changes you need. We process orders quickly, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to sales@rithemls.com right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out! 

CAN I RETURN SALE ITEMS?

Sorry, but anything purchased at a discount is final sale and not eligible for return. If you have any questions about an item before purchasing it, you can always contact us at sales@rithemls.com However, if you purchase a sale item and it arrives damaged, please contact us right away!

WHAT ABOUT SPECIAL SALES THAT USE DISCOUNT CODES, LIKE A HOLIDAY SALE?

This is subject to the same rules as above. Orders that use a seasonal sale code are NOT eligible for return, exchange or store credit. These orders are FINAL SALE.

WHAT ABOUT ORDERS PLACED WITH OTHER PROMOTIONAL DISCOUNT CODES?

Any purchases made using a promotional discount code (such as, but not limited to, new subscriber codes, Ambassador codes, referral codes, etc. are eligible to be returned for exchange or store credit only. Store credit will be given based on the discounted price paid, but refunds will not be accepted. Should you wish to exchange for an item at a higher price, then the price difference will be due upon issue of the exchange. Standard returns policy guidelines apply. See our return policy for more information.

If you would like to return your item(s) for store credit, please contact us at sales@rithemls.com

RETURN WINDOW

You have 7 days from placing your order to initiate a return. Please note, the 7 days begins when your order is placed, not when you receive it.

Pre-ordered products are an exception. In the case of pre-orders, we give a 30 day return window from the date your order has shipped to initiate return. 

LATE RETURN

If you attempt to initiate a return outside of the window, our warehouse cannot process it and must ship it back to you. 

WHEN WILL I GET MY REFUND?

Once you have shipped the return back to us, allow normal shipping times for us to receive it. Once we have received your return, please allow up to 7 business days for us to process your return, inspect the items and issue your refund. Please note that we must reserve the right to make any necessary adjustments based on the condition of the item(s) being returned.  

RETURNS IN THE UNITED STATES

For returns inside the United States, you can initiate a return within the return window by reaching out to sales@rithemls.com 

HOW DO I SHIP THE RETURN?

Please return your items with all of the branded packaging included with your order. Place everything back into the shipping box or envelope your order originally came in, if you are able to reuse it. If not, just safely package everything in a mailer or box and tape the shipping label to it. The return address will be provided on the label. Then just get the package to Rithem Life Sciences 393 Terhune Ave. Passaic NJ 07055

RETURNS OUTSIDE THE UNITED STATES

We currently do not offer pre-paid shipping labels for orders placed outside of the U.S. You will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.

We do not offer International exchanges at this time. We recommend going through the standard International returns process, and then placing an entirely new order on our website.

 How to send International Returns back:

  1. Add all unwanted item(s) to box *Read our return policies thoroughly, we will not accept any merchandise that does not match our requirements*
  2. Fill out the return form.
  3. Include your original packing list, to prove country of origin is US.
  4. Send us the return package using the carrier of your choice. Please declare it as “9801 US GOODS RETURNING” on your commercial invoice. Putting that declaration on there lets us avoid paying duties/taxes on our own merchandise. Customer must declare it to avoid a deduction from their refund!
  5. We can’t issue a refund until the package is received. If the package got lost, it is the customer’s responsibility to file a claim (if you bought insurance).

Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.